Privacy Policy

At ZonHolidays, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or use our travel services. By accessing our platform, you agree to the practices described below.

1. Information We Collect

We collect information to provide smooth travel services and improve your experience with ZonHolidays.

a. Personal Information

We may collect personal details when you inquire, book, or register:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Date of birth

  • Passport details

  • Identification documents (only when required for visa/travel processing)

b. Travel & Booking Information

  • Travel dates

  • Destination preferences

  • Accommodation details

  • Car rental preferences

  • Visa-related information

  • Special requests or requirements

c. Payment Information

  • Billing name

  • Billing address

  • Payment transaction details
    (We do not store your credit/debit card numbers. All payments are processed through secure third-party gateways.)

d. Technical & Usage Data

Collected automatically when you use our website:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Cookies and tracking technologies

e. Communication Information

Any details you provide during:

  • Emails

  • WhatsApp messages

  • Customer service calls

  • Website chat support

2. How We Use Your Information

We use your information to deliver seamless and secure travel services, including:

  • Processing bookings and reservations

  • Booking flights, hotels, and car rentals

  • Preparing visa applications and travel documentation

  • Sending booking confirmations and itinerary updates

  • Providing customer support and responding to inquiries

  • Improving website performance and user experience

  • Sending promotional offers or travel updates (only with your consent)

  • Ensuring secure payment transactions

We ensure your data is used only for legitimate business and service-related purposes.

3. Sharing Your Information

We do not sell or rent your personal data.
We only share necessary information with trusted service partners for completing your travel arrangements:

  • Airlines

  • Hotels and resorts

  • Car rental companies

  • Visa processing agencies

  • Insurance providers

  • Transport companies

  • Payment gateways

Each partner is required to follow strict data protection standards.

We may also share data when required by:

  • Law enforcement agencies

  • Government authorities

  • Legal processes or court orders

4. Data Storage & Retention

We store your information securely and retain it only as long as necessary:

  • Travel records: Retained for regulatory and service-related requirements

  • Payment records: Kept only as required for accounting and legal compliance

  • Account/profile details: Retained until the user requests deletion

  • Cookies: Stored as per browser and device settings

Once data is no longer needed, we delete it safely.

5. Data Protection & Security

We use advanced security measures to safeguard your information:

  • Encrypted data transmission

  • Secure servers and firewalls

  • Limited staff access

  • Regular system monitoring

  • Strong authentication protocols

While we take strong precautions, no online platform can guarantee 100% security. We continuously improve our systems to ensure maximum protection.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Improve website speed & performance

  • Understand user behavior and preferences

  • Customize content and services

  • Provide secure login and smooth navigation

You can disable cookies in your browser settings, but some website features may not function properly without them.

7. Children’s Privacy

ZonHolidays does not knowingly collect information from children under 18 years without parental consent.
If we learn that a minor’s data has been collected without verification, we will delete it immediately.

8. Your Rights & Choices

You have full control over your personal information. You may:

  • Request access to your data

  • Update or correct your information

  • Request deletion of your personal data

  • Withdraw consent for marketing communication

  • Request a copy of your stored data

  • Disable cookies or tracking tools

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites.
ZonHolidays is not responsible for the privacy practices or content of these third-party platforms. We recommend reviewing their privacy policies before sharing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new services, security improvements, or legal requirements.
Updated versions will be posted with a revised “Last Updated” date at the top.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, feel free to contact us anytime:

📧 Email: support@zonholidays.com
📞 Phone: +91 XXX XXX XXXX
📍 Address: ZonHolidays, Kozhikode, Kerala, India